You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
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If you cannot use InPost for whatever reason, it is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).Ĭustomers are accountable for return shipping charges. Please include additional information if the items you're returning are faulty or incorrect. Please make sure to include a cover note specifying if the items being returned are for a refund or exchange. PLEASE NOTE: all items from the same order should be returned in one parcel. When your return is collected from the locker, a label will be applied for you by the courier.
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Scan the code on your phone at the locker Visit our returns portal ( ) to generate a QR code and package up your items - there’s no need to attach anything to the outside of your parcel. Tesco, Morrisons and Lidl) and train stations. InPost Lockers are in handy locations like supermarkets (inc. There’s no label printing required and you can avoid the usual queues. RETURN IN SECONDS WITH 24/7 INPOST LOCKERS Simply box up your items for return, include a cover note with the word REFUND or EXCHANGE inside & follow the below steps for safe return to our warehouse where your return will be processed promptly. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note.
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If you have any questions, please email us at 24/7 or call 88 Mon-Fri 10AM-6PM MST, Sat 10AM-5 PM MST, closed Sun.In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund. Thank you for reading and we wish you well. Lastly, don't forget to stay in close contact with friends and family, especially those isolated. It certainly helps with stress and anxiety during difficult times. If you can get out and walk, hike or ride, then take advantage of it. We hope that this horrible situation ends soon and that everyone takes care of themselves both mentally and physically. We are committed to slowing the spread of Covid-19, and to keep our customers, employees, and communities safe. Call ahead for curbside pickup or come to front door and we will grab your order for you. For local online customers, you can pick up your will-call orders at Peak Cycles. We have experienced very few delays for most of our US customers over the 2 weeks. We are not allowing any bike rentals or demos until further notice.įor online customers, is running at normal capacity as are our shipping companies USPS and Fedex.
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Our service department is also performing pick-up and drop-off of repair bikes outside. We have a table and bike stands in front of the shop so we can bring products and/or bikes to you outside for purchase.
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Due to Covid-19 we are not allowing any customers into the shop at this time. In our Peak Cycles bike shop in Golden, Colorado we will continue to perform bike repairs and sales. We are taking every precaution necessary to remain open. We will remain open under normal business hours until further notice. On behalf of Peak Cycles and we hope that everyone is safe and well.